[Expert Solution]: The GP surgery has received the following…

The GP surgery has received the following feedback on its patient survey: My GP talks at me rather than to me. They write notes on their computer when I am trying to ask questions about what they have told me. I have tried to explain my family situation but they insist on giving me advice that is not appropriate. I asked the receptionist to book an appointment on a Friday so that it would fit in with my work schedule. When I got the notification on the NHS app, it had been booked for Thursday. I was told it wasnt possible to change the date, even though I would have to use sick leave to attend the appointment. I heard the nurse tell the pharmacist to package up my mothers prescription in a blister pack. However, they were sharing a joke with a colleague and didnt listen. I had to remind the pharmacist about the blister pack when I received the prescription. Based on this feedback, the managers have identified poor listening skills as a source of patient dissatisfaction. Create a presentation which could be delivered at the GP surgerys Continued Professional Development (CPD) day on how effective listening skills contribute to maintaining a professional and positive relationship in a health or social care setting.