You are tasked with arranging a referral for Mrs. Williams. She has Blue Cross Blue Shield of VA. She needs a carpal tunnel release. She insists that her insurance will pay, but when you call for preauthorization, you are told her policy is no longer in effect. She did not pay her premium last month, and the policy was cancelled. Apparently she has not been notified. How would you handle this situation?
[Verified Answer]: You are tasked with arranging a referral…
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