[Answered]: The congestive heart failure (CHF) clinic has…

The congestive heart failure (CHF) clinic has been very successful in the past. Recently, the clinic has had several staff retire who had directly interacted with patients regarding their medication regimens. Over time, the data shows that patients are not as compliant with their medication regimens. Some patients have been readmitted to the hospital for an exacerbation of their CHF as the patients had not been taking their medications as prescribed. A root cause analysis showed a high variability in teaching methods, and the teach back method that was used consistently in the past is almost nonexistent. Two Improvement initiatives.