The chief nursing officer (CNO) at a large multicampus health care facility is leading an initiative to implement a change to a new electronic health record (EHR) system. The organization’s CEO has asked the CNO to work closely with the director of nursing (DON), who manages nursing and other hospital personnel including pharmacy, laboratory, dialysis services, etc. The system will be implemented in both inpatient and outpatient settings and include up-to-date clinical decision support (CDS) software and the potential to share patient information using a health information exchange (HIE). The aim is to ensure that all voices are heard as the new system is selected and implemented. Questions What actions will the CNO take as they lead the change using Kotter’s change management framework? (Hints: Might there be issues with the current system?; consider staff hesitancy to change; consider timeframe and impact of a new system) (4 points)
The chief nursing officer (CNO) at a large multicampus health care facility is leading…
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